An annual check
Every gas appliance and flue in the let property checked by a Gas Safe engineer every 12 months.
Landlords and agents · Croydon
Boiler replacement for landlords
A tenant without heating is stressful for everyone. Tell us about the property, who holds the keys and who we should speak to, and we’ll give you a fixed price and the paperwork you need for your records.
Free quote · 1 of 20 Saved
Prefer to talk? Call 020 3856 8293
- About 2 minutes
- No obligation
- Used only for your quote
Fixed written price
- Gas Safe No. 567789Check us on the register
- Fixed written quoteThe price you agree is the price
- City & Guilds certifiedTrained and qualified
- Fully insuredPublic liability cover
For landlords and letting agents
Replacing a boiler you don’t live with
When the boiler in a rented home fails, you’re working through other people: the tenant who reports it, perhaps an agent who holds the keys, and an engineer who needs to get in. Often the hardest part of replacing a let boiler is arranging access, not the work itself.
So the quote form asks the questions up front. Tick “Landlord” where it asks who you are, and use the message box at the end to tell us who the tenant is, who holds keys and who should approve the work. Photos from the tenant help us price it without a visit.
If your tenant has no heating or hot water, say so in the form, and tell us if anyone in the home is vulnerable to the cold. Sometimes a repair to tide things over is worth it while the replacement is arranged, and we’ll tell you honestly if it is.
How it works
From the tenant’s call to the certificate
- 1
Send us the details
The quote form takes about 2 minutes. Add the tenant’s or agent’s contact details and photos if you have them.
- 2
Fixed price, approved by you
A written quote goes to you or your agent. Nothing goes ahead until the person paying has said yes.
- 3
Access arranged
We agree a day with whoever you’ve named, and confirm who will let us in and who we show the new controls to.
- 4
Paperwork to you
The Benchmark checklist, warranty registration and Building Regulations certificate are for the property owner, so they come to you.
Paperwork
What you get, and why it matters
| Document | What it is | Why you need it |
|---|---|---|
| Building Regulations compliance certificate | Sent to the owner after we notify the installation through the Gas Safe Register | Proof the work was notified. Buyers’ solicitors ask for it |
| Benchmark commissioning checklist | The record of how the boiler was set up, filled in and signed | Manufacturers ask for it before honouring a warranty claim |
| Warranty registration | Registered with the manufacturer in the owner’s name | Most warranties need registering shortly after fitting and an annual service |
| Gas safety record, if booked | The annual check of every gas appliance and flue in the property | A legal requirement for landlords, separate from the installation paperwork |
Your duties, in brief
What the gas safety rules ask of landlords
Under the Gas Safety (Installation and Use) Regulations 1998. A new boiler doesn’t change any of these.
A copy to tenants
Give existing tenants a copy of the record within 28 days of the check.
Keep records
Keep each gas safety record for at least 2 years.
CO alarms
In England, a carbon monoxide alarm in every room of a rented home with a fixed combustion appliance, other than a gas cooker.
Comparing quotes
What your quote should include
Use this to compare quotes for a let property. A cheaper price that skips the system clean or the paperwork costs more later.
A proper installation includesWhy it mattersAsk on any quote
A survey of flue, gas supply and water flow
Decides the boiler size and whether a combi will give decent showers.
“How did you size the boiler?”
System cleaned to BS 7593, with inhibitor
Sludge from the old system is the main killer of new boilers.
“Is a full system clean included?”
Magnetic system filter
Keeps catching debris for the life of the boiler.
“Which filter, and where will it go?”
Controls that meet Boiler Plus
A legal requirement in England, and it saves gas.
“Which controls are included?”
New flue kit, positioned to the rules
Reusing an old flue or a bad position can fail inspection.
“Is the flue new, and where will it exit?”
Condensate pipe protected from frost
A frozen condensate pipe is the most common winter breakdown.
“Where will the condensate drain?”
Old boiler, tanks and cylinder removed
Disposal costs money. Make sure it’s not an extra on the day.
“Is removal and disposal included?”
Building Control notified, warranty registered
Without them, selling the house and claiming on the warranty get harder.
“Who notifies, and who registers the warranty?”
Who you’re dealing with
Don’t take our word for it. Check us.
Anyone working on gas in your home must be on the Gas Safe Register. It takes thirty seconds to check, and you should check whoever you use.
- 1Go to the Gas Safe Register’s “Find an engineer” page.
- 2Enter our registration number, 567789.
- 3On the day, ask to see the engineer’s Gas Safe ID card. The back lists the work they’re qualified to do.
Gas Safe registered
Registration number 567789. Required by law for anyone working on gas appliances.
City & Guilds certified
Formally trained and qualified in plumbing and heating.
Fully insured
Public liability cover for work in your home.
On Track Plumbing & Heating Ltd
A registered limited company, not a one-off trader. Your quote and paperwork come from the company.
FAQ
Landlord boiler questions
Can my letting agent arrange the replacement?
Yes. They can fill in the quote form on your behalf. We’ll need to know who approves the price, and who is paying, before we book the work.
My tenant asked for a quote. Can you give one?
We can take the details from a tenant, but the boiler belongs to the landlord, so the landlord or agent needs to confirm the go-ahead before any work is booked.
Does a new boiler come with a gas safety certificate?
Not automatically. The installation comes with its own paperwork, but the annual gas safety record covers every gas appliance and flue in the property. Many landlords book both at the same visit.
Should I repair or replace an old boiler in a rental?
If it’s fairly young and the fault is a common part, a repair usually makes sense. If it’s old, keeps failing or the part is obsolete, repeated call-outs and unhappy tenants usually cost more than replacing it. We’ll give you both options.
Who keeps the warranty and certificates?
They’re in the property owner’s name and come to you. Keep them with your property records: you’ll need them for warranty claims and if you sell.
Guides
Read before you decide
- Rules and paperworkBuilding Regulations certificate for a new boilerWhy a new boiler needs a Building Regulations Compliance Certificate, how notification through the Gas Safe Register works, and what to do if you never got one.Read the guide
- Rules and paperworkBoiler warranties explainedHow boiler warranties work: registration, annual servicing, the Benchmark checklist, what can void a warranty, and the difference from an installer’s guarantee.Read the guide
- Choosing a boilerShould you repair or replace your boiler?Should you repair your boiler or replace it? An honest way to decide, looking at age, parts, repair history, efficiency and warranty, without the sales pitch.Read the guide
Everything we do
New boilers
Conversions
Repairs & servicing
Get a price for your rental property
Tick “Landlord” in the quote form and tell us who to contact about access.