Privacy policy

This policy explains what happens to the information you give us through this website.

What we collect

When you use the quote form we collect your contact details, your postcode, your answers about your boiler and home, and any photos you upload. Answers are saved as you go, so we receive what you’ve told us even if you don’t finish the form. If you call us, we may keep a record of the call.

How we use it

Only to respond to your enquiry: to price, arrange and carry out the work you asked about. Your enquiry is passed to On Track Plumbing & Heating Ltd, the Gas Safe registered business that carries out the work. We don’t sell your details or use them for unrelated marketing.

How long we keep it

We keep enquiries only for as long as we need them to deal with your request. Records of work we carry out are kept for as long as we need them for warranties, legal and tax purposes.

Your rights

You can ask to see, correct or delete the information we hold about you. Contact us at hello@croydonboilerinstallation.co.uk. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies and analytics

We use privacy-friendly analytics that don’t use cookies or track you across sites. The quote form keeps your progress in your browser’s local storage so you can pick up where you left off.