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Croydon BoilerInstallation

Ideal · Croydon

Ideal boiler repair in Croydon

Ideal Logic and Vogue boilers are some of the most common combis in Croydon’s flats and terraces. We repair lockouts, flame loss, low pressure and fan faults on Ideal boilers that are out of warranty.

Gas Safe registeredNo. 567789
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Common faults

Common Ideal fault codes

The codes we see most. Codes vary by model, so check your manual. Never open the boiler’s casing: only a Gas Safe engineer should work inside it.

L2: ignition lockout

The boiler failed to light after several attempts and locked out. Gas supply, the ignition electrode or a blocked condensate are the usual culprits.

Try first: Check the gas supply, then press reset once.

F1: low water pressure

Pressure has fallen too low. Look for leaks around radiators and valves, and the pressure relief pipe outside.

Try first: Top up to about 1.5 bar using the filling loop, following the manual.

F2: flame loss

The flame went out during operation. Often a gas supply interruption or a condensate problem.

Try first: Check the gas supply and condensate pipe, then reset once.

F3: fan fault

The fan isn’t running at the right speed, or the boiler can’t confirm the flue is clear. This one needs an engineer.

Try first: Don’t keep resetting it. Call us with the code.

About Ideal boilers

Ideal boilers we repair

Most Ideal boilers we see are Logic, Logic Max and Vogue models, plus older Independent and Icos boilers. Faults show as an L (lockout) or F (fault) code on the display.

Boiler still under the manufacturer’s warranty? Contact Ideal first, as warranty repairs are usually done by their own engineers. Out of warranty, or they can’t help? That’s where we come in. If the repair isn’t worth it on an older boiler, we’ll say so and price a replacement instead.

How it works

How a repair works

  1. 1

    Tell us what it’s doing

    Pick the symptoms, the make and any fault code in the form, or call us. A photo of the display saves a lot of guesswork.

  2. 2

    We call you back

    An engineer talks it through, tells you if there’s anything safe to try yourself, and books a visit if it needs one.

  3. 3

    Diagnose and fix

    We find the fault, tell you what it needs and what it costs before doing anything. If a part has to be ordered, we tell you how long it will take.

  4. 4

    Safety checked

    Before we leave we check the boiler is burning and venting safely, and tell you honestly if it’s worth repairing again.

FAQ

Ideal repair questions

Is my Ideal boiler still under warranty?

Ideal warranties vary by model and need registering and servicing to stay valid. If you think yours is covered, contact Ideal first.

My Ideal Logic keeps going to F1. Why?

Repeated F1 means water is escaping somewhere: a small leak, a relief valve letting by, or an expansion vessel that has lost its charge. Topping up only buys time; we’ll find where it’s going.

What does the fault code on my boiler mean?

Codes vary between models and even between versions of the same model, so check the manual for yours. Put the code in our quote form and the engineer will know what to bring.

More boiler help

Ideal playing up?

Pick the symptoms and any fault code. A Gas Safe engineer will call you back.

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