No heating or hot water
Often ignition, a failed pump or diverter valve, or low pressure. Bring the fault code if there is one.
Emergency repairs · Croydon
Emergency boiler repair in Croydon
No heating, no hot water, or a boiler that keeps locking out? Call us or tap through the form: we’ll call you straight back, tell you anything safe to try first, and get a Gas Safe engineer to you.
Gas Safe registeredNo. 567789Free quote · 1 of 12 Saved
Prefer to talk? Call 020 3856 8293
Smell gas or suspect carbon monoxide? Get outside, then call the National Gas Emergency Service, free, 24 hours.
0800 111 999- Gas Safe No. 567789Check us on the register
- Fixed written quoteThe price you agree is the price
- Building Regs notifiedCertificate posted to you
- Warranty registeredWith the manufacturer, for you
Before we arrive
Six things worth checking first
These fix a surprising number of “emergencies”, and they’re all safe to try yourself.
Check the pressure
Below 1 bar on the gauge? Top it up to about 1.5 bar on the filling loop, following the manual, and reset.
Check the gas and power
Do the hob and other gas appliances work? Is there credit on a prepay meter? Is the boiler’s fused spur switched on?
Look at the condensate pipe
In a frost, the plastic pipe running outside can freeze. Pour warm (not boiling) water along it, then reset the boiler.
Reset once, not ten times
If it locks out again straight away, stop. Note the fault code and call us.
Keep warm safely
Electric heaters and the immersion heater (if you have a cylinder) can tide you over. Never use outdoor gas or paraffin heaters indoors.
Isolate a leak
Put a bowl under it, keep water away from electrics, and turn off the boiler. Don’t take the casing off.
Common emergencies
What we’re usually called out for
Leaking boiler
A failed seal, pump or relief valve, or a corroded heat exchanger. Turn the boiler off and catch the water.
Keeps locking out
Repeated lockouts point to a real fault. Resetting over and over can make it worse.
Fault code you don’t recognise
Put the code in the form. It tells the engineer which part is likely needed.
Not an emergency, but still not right? See boiler repair for common faults, or our pages on Worcester Bosch, Vaillant, Ideal and Baxi fault codes.
FAQ
Emergency repair questions
What counts as a boiler emergency?
No heating or hot water, especially with a baby, an older person or someone unwell at home; water leaking from the boiler; or a boiler that has locked out and won’t reset. A gas smell is a gas emergency: call 0800 111 999 first.
How quickly can you come out?
It depends on the day and where you are in Croydon. Choose “Today, it’s an emergency” in the quote form or call 020 3856 8293 and we’ll call you straight back and tell you honestly how soon we can be there.
Do you charge more for emergencies?
We agree the price with you before any work starts, so there are no surprises when we arrive.
What are the signs of carbon monoxide?
Headaches, dizziness, nausea, tiredness and breathlessness that ease when you leave the house. If you suspect carbon monoxide, get everyone outside into fresh air, call 0800 111 999 and seek medical help.
More boiler help
- Boiler installationNew boilers fitted across Croydon
- Combi boilersHot water on demand, no tanks
- Boiler replacementSwap an old or broken boiler
- ConversionsSystem, regular or back boiler to combi
- Boiler servicingAnnual service and landlord certificates
- Installation costWhat decides the price
- Emergency repairNo heating or hot water today
- Landlord certificatesAnnual gas safety record (CP12)
- Power flushClear sludge, fix cold radiators
- Moving a boilerNew room, new wall or the loft
Boiler broken down?
Tell us what it’s doing and pick “Today, it’s an emergency”. We’ll call you straight back.